Redesigning Benefit Express: A Scalable, Branded SaaS Experience for Every User
Redesigning Benefit Express: A Scalable, Branded SaaS Experience for Every User
Working closely with designers, engineers, and stakeholders, I developed a centralized Figma library with over 2,700 reusable components, ensuring full WCAG 2.1 and Section 508 compliance. The result was a 40% boost in agent task efficiency, a 30% reduction in design-to-development time, and a future-proof system that streamlined workflows and eliminated redundant design work across four internal teams.
Situation
Benefit Express' existing platforms focused heavily on functionality but lacked visual polish and scalability. Clients found the tools outdated and difficult to use, leading to dissatisfaction and a risk of churn. The challenge was to redesign these tools with a clean, modern aesthetic while preserving their robust capabilities and ensuring accessibility compliance (WCAG 2.1, Section 508).
Obstacle
Complex workflows required 10+ steps for basic enrollment tasks.
Inconsistent UI patterns created confusion across different modules.
Accessibility gaps excluded users who relied on assistive technologies.
Stakeholder misalignment between HR, business leaders, and developers slowed progress.
Action
As Lead UX/UI Designer, I:
Conducted user research and journey mapping to uncover enrollment pain points.
Simplified enrollment flows from 10+ steps to 5 streamlined steps.
Created a centralized Figma design system with reusable components to ensure consistency.
Partnered with engineering to implement WCAG 2.1 and Section 508 accessibility compliance.
Facilitated stakeholder workshops to align business needs with user requirements.
Result
30% reduction in enrollment time for employees.
40% decrease in call-center support volume during open enrollment.
User satisfaction score rose to 92%, up from 68% before redesign.
Design system scaled across products, improving development efficiency by 25%.
Strengthened collaboration between design, development, and business teams.