Case Studies
Case Studies
Welcome to my collection of case studies, where strategy meets storytelling. Each project highlights my approach to solving complex design challenges combining research, collaboration, and iterative thinking to deliver impactful user experiences. From financial services to SaaS platforms and benefit management systems, these case studies showcase how I translate user needs and business goals into thoughtful, accessible, and scalable design solutions.
Explore the work to see how I’ve led cross-functional teams, improved workflows, and designed with purpose - always putting users first.
CASH Modernization Design System
As Lead UX/UI Designer, I led the redesign of Credit One Bank’s enterprise CASH Management system—an internal banking platform used to streamline financial operations and agent workflows. I architected and implemented a scalable, WCAG-compliant design system featuring over 2,700 reusable Figma components, improving design-to-development efficiency by 30% and agent task performance by 40%. The modernization delivered a unified, accessible experience across four internal teams, setting a new design standard for enterprise banking tools.
CASH Modernization Design System
As Lead UX/UI Designer, I led the redesign of Credit One Bank’s enterprise CASH Management system—an internal banking platform used to streamline financial operations and agent workflows. I architected and implemented a scalable, WCAG-compliant design system featuring over 2,700 reusable Figma components, improving design-to-development efficiency by 30% and agent task performance by 40%. The modernization delivered a unified, accessible experience across four internal teams, setting a new design standard for enterprise banking tools.
CASH Modernization Design System
As Lead UX/UI Designer, I led the redesign of Credit One Bank’s enterprise CASH Management system—an internal banking platform used to streamline financial operations and agent workflows. I architected and implemented a scalable, WCAG-compliant design system featuring over 2,700 reusable Figma components, improving design-to-development efficiency by 30% and agent task performance by 40%. The modernization delivered a unified, accessible experience across four internal teams, setting a new design standard for enterprise banking tools.
CASH Modernization Design System
Welcome to my collection of case studies, where strategy meets storytelling. Each project highlights my approach to solving complex design challenges combining research, collaboration, and iterative thinking to deliver impactful user experiences. From financial services to SaaS platforms and benefit management systems, these case studies showcase how I translate user needs and business goals into thoughtful, accessible, and scalable design solutions.
Explore the work to see how I’ve led cross-functional teams, improved workflows, and designed with purpose - always putting users first.
Nevada Gaming Control Board – Licensing System
For the Nevada Gaming Control Board, I designed a modern SaaS Licensing System to replace legacy, paper-based workflows used across the state’s regulatory departments. By developing an accessible, scalable design system with over 1,800 reusable components based on the U.S. Web Design System (USWDS), I transformed complex regulatory processes into an intuitive digital platform. The redesign improved workflow efficiency by 35%, reduced approval times by 25%, and set a new foundation for transparency and compliance in government-grade applications.
Nevada Gaming Control Board – Licensing System
For the Nevada Gaming Control Board, I designed a modern SaaS Licensing System to replace legacy, paper-based workflows used across the state’s regulatory departments. By developing an accessible, scalable design system with over 1,800 reusable components based on the U.S. Web Design System (USWDS), I transformed complex regulatory processes into an intuitive digital platform. The redesign improved workflow efficiency by 35%, reduced approval times by 25%, and set a new foundation for transparency and compliance in government-grade applications.
Nevada Gaming Control Board – Licensing System
For the Nevada Gaming Control Board, I designed a modern SaaS Licensing System to replace legacy, paper-based workflows used across the state’s regulatory departments. By developing an accessible, scalable design system with over 1,800 reusable components based on the U.S. Web Design System (USWDS), I transformed complex regulatory processes into an intuitive digital platform. The redesign improved workflow efficiency by 35%, reduced approval times by 25%, and set a new foundation for transparency and compliance in government-grade applications.
Nevada Gaming Control Board – Licensing System
For the Nevada Gaming Control Board, I designed a modern SaaS Licensing System to replace legacy, paper-based workflows used across the state’s regulatory departments. By developing an accessible, scalable design system with over 1,800 reusable components based on the U.S. Web Design System (USWDS), I transformed complex regulatory processes into an intuitive digital platform. The redesign improved workflow efficiency by 35%, reduced approval times by 25%, and set a new foundation for transparency and compliance in government-grade applications.
Let's chat!
Interested in working together or have a question about my work? I’d love to hear from you. Whether you're looking for a UX/UI designer for your next project, want to collaborate, or just want to connect, feel free to reach out. You can contact me through my contact form or email me directly. I’ll get back to you as soon as I can.
You can also find me on LinkedIn at LinkedIn.com/in/chrisjpopp
Let's chat!
Interested in working together or have a question about my work? I’d love to hear from you. Whether you're looking for a UX/UI designer for your next project, want to collaborate, or just want to connect, feel free to reach out. You can contact me through my contact form or email me directly. I’ll get back to you as soon as I can.
You can also find me on LinkedIn at LinkedIn.com/in/chrisjpopp
You can also find me on LinkedIn at LinkedIn.com/in/chrisjpopp