CASH Modernization Design System
CASH Modernization Design System
Working closely with designers, engineers, and stakeholders, I developed a centralized Figma library with over 2,700 reusable components, ensuring full WCAG 2.1 and Section 508 compliance. The result was a 40% boost in agent task efficiency, a 30% reduction in design-to-development time, and a future-proof system that streamlined workflows and eliminated redundant design work across four internal teams.
Situation
Credit One Bank relied on legacy internal tools for payment processing and account servicing. These tools were fragmented, slow, and inconsistent, which frustrated customer service agents and created inefficiencies in resolving customer issues. Without a unified design system, teams duplicated work, introduced technical debt, and struggled to maintain consistent user experiences across products.
Obstacle
Key challenges included:
Inefficient workflows: Agents needed to navigate multiple screens and redundant steps, increasing call handling times.
Lack of consistency: Inconsistent UI patterns slowed down development and confused users.
Accessibility gaps: Legacy systems failed to meet WCAG 2.1 and Section 508 standards, limiting inclusivity.
Scalability issues: No centralized design framework existed, making future product growth unsustainable.
Action
As Lead UX/UI Designer, I:
Architected a scalable design system based on Atomic Design principles, implemented in Figma.
Built a component library of 2,700+ reusable elements, ensuring efficiency and consistency across applications.
Collaborated with four designers, front-end engineers, solution architects, and business stakeholders to align design, business, and technical requirements.
Implemented WCAG 2.1 and Section 508 accessibility compliance to ensure inclusive experiences.
Created documentation and handoff processes that reduced friction between design and development teams.
Result
40% increase in agent efficiency by streamlining workflows.
Unified design system adopted across multiple internal products, reducing design-to-development time.
Improved accessibility compliance, ensuring all users, including those using assistive technologies, could interact with the tools.
Future-proof foundation for scalable product development, lowering long-term technical debt.
Enhanced cross-team collaboration, creating faster alignment between design, engineering, and business stakeholders.