Overview
The CASH Management system is Credit One Bank’s enterprise platform designed to support internal operations, streamline workflows, and improve efficiency for agents across multiple teams. As Lead UX/UI Designer, I was responsible for architecting, building, and implementing a scalable design system from the ground up. The initiative focused on consistency, accessibility, and scalability across the product ecosystem.
Problem
Before the redesign, workflows were fragmented across multiple tools and inconsistent UI patterns. Teams faced challenges such as:
Redundant design work and repetitive builds due to the absence of reusable components.
Increased agent task time caused by complex, inconsistent interfaces.
Accessibility gaps that limited usability for employees with diverse needs.
Solution
I led the creation of a centralized design system with 2,700+ reusable Figma components, full WCAG 2.1 and Section 508 compliance, and documentation to support smooth developer handoff. By collaborating closely with product, engineering, and QA teams, we created a unified experience that accelerated delivery, eliminated redundant work, and ensured consistent, inclusive design across all user touchpoints.
Client
Credit One Bank
Industry: Fintech
Mar 2024 - July 2025
Team
Tools
Figma
Jira
FigJam
MS Loop
MS Teams
Project Goals
Create a single source of truth for design and development to eliminate inconsistency and redundant work.
Consistency & Scalability
Build a component-driven design system that could support current needs and future growth.
Accessibility & Compliance
Ensure the product met WCAG 2.1 and Section 508 standards for inclusive user experiences.
Efficiency & Productivity
Reduce agent task time and accelerate design-to-development cycles through reusable patterns and clear documentation.
Interviews with Stakeholders
Efficiency concerns
Agents reported spending extra time on routine tasks due to inconsistent workflows.
Cross-team alignment
Product managers emphasized the need for a system that eliminated duplicate work across teams.
Future-proofing
Leadership required a scalable design foundation that would adapt to evolving business needs and regulatory requirements.
User Journey
Design Elements
Result
40% increase in agent efficiency by streamlining workflows.
Unified design system adopted across multiple internal products, reducing design-to-development time.
Improved accessibility compliance, ensuring all users, including those using assistive technologies, could interact with the tools.
Future-proof foundation for scalable product development, lowering long-term technical debt.
Enhanced cross-team collaboration, creating faster alignment between design, engineering, and business stakeholders.