This journey illustrates the experience of an individual or business user applying for a new gaming license through the redesigned Nevada Gaming Control Board SaaS Licensing Portal—from initial login to application tracking.

1. Login and Dashboard Access

The user begins by accessing the secure, modern login page of the NGCB Licensing Portal. Upon authentication, they are greeted with a personalized dashboard displaying key metrics such as pending, approved, and denied applications. A collapsible sidebar provides streamlined navigation to sections like Licensing, Renewals, Background Checks, and Reports. The clean layout and prominent quick actions enable users to begin tasks immediately with minimal friction.

2. Initiating a New License Application

From either the dashboard or the Licensing section, users select “Start New Application.” They are guided to an Applicant Type Selection screen, choosing whether to apply as an Individual or a Business. This initial step dynamically tailors the subsequent forms and questions to match the applicant’s specific context.

3. Multi-Step Application Form (Example: Individual Applicant)

The user proceeds through a clearly defined, step-by-step application flow.

• Step 1: The system collects essential personal details - contact information, identification, and declarations. A progress bar at the top visually communicates completion status.

• Step 2: The form expands to capture deeper background data, employment history, and regulatory disclosures. Breadcrumbs and inline validation help maintain orientation and prevent user error.
  Throughout the process, microinteractions such as subtle spinners or save confirmations reinforce system responsiveness and data integrity.

4. Review and Submission

After completing all steps, the user reaches a Review & Submit screen that consolidates every entered detail for final verification. Users can easily navigate back to make edits or confirm accuracy before proceeding. A declaration section ensures legal acknowledgment prior to submission. A bold “Submit Application” button finalizes the process.

5. Submission Confirmation and Next Steps

Upon submission, the system displays a confirmation screen featuring a success message, unique reference number, and clear next steps such as “Application under review” or “Estimated processing time.” From here, users can choose to view application status immediately or return to their dashboard.

6. Tracking Application Status

Within the My Applications section, users can view all submitted licenses in a sortable, filterable table—complete with submission dates, types, and real-time statuses (e.g., Pending, Approved, Denied). Selecting an application opens a detailed, read-only view showing:

• Submitted information

• Timeline of review milestones

• Regulator notes and comments

• Options to download or contact support

This intuitive workflow empowers users with transparency, accessibility, and control over their licensing journey—turning a once paper-heavy, fragmented process into a cohesive, self-service digital experience.