Designing Accessible SaaS Tools for the Gaming Industry
Creating secure, intuitive reporting and licensing systems for the Nevada Gaming Control Board to support casino operators, gaming employees, and regulatory officers across Nevada.
Summary
Designing for Scale: Building an Accessible, Modular Design System at Credit One Bank
Challenge
The primary challenge was designing interfaces that served a diverse audience—casino operators, gaming employees, compliance officers, and auditors—while meeting strict regulatory and accessibility requirements. The legacy tools were difficult to navigate, lacked modern UI/UX standards, and posed risks to compliance and operational efficiency.
Solution
Using a user-centered design approach, I created personas, conducted interviews, and developed HTML/CSS/Bootstrap-based prototypes to simulate real-world use. I ensured WCAG 2.1 and Section 508 compliance through rigorous accessibility testing and worked closely with branding and security teams to align visual identity and meet strict cloud restrictions. These prototypes were handed off for Angular-based development.
Responsibilities
Conducted user research, interviews, and usability testing
Created detailed user personas for operators, employees, and regulators
Designed responsive, accessible prototypes using HTML, CSS, and Bootstrap 5
Maintained brand consistency in typography, color, and iconography
Performed accessibility audits and ensured compliance with WCAG 2.1 and 508
Collaborated with stakeholders and dev teams to align UX with technical feasibility
Facilitated developer handoff for Angular implementation
Outcome
The result was a suite of secure, user-friendly applications that improved internal workflows, compliance tracking, and user satisfaction. These included:
A licensing portal for HR and gaming staff
Surveillance and suspicious activity reporting tools
Audit-ready compliance dashboards for regulatory officers
The redesigned systems saw measurable improvements in usability, increased satisfaction across user roles, and fewer regulatory issues due to enhanced clarity and accessibility. The project showcased the power of thoughtful, inclusive design in one of the most tightly regulated industries in the U.S.
Key Skills Demonstrated
User-Centered Design Strategy:
Conducted interviews, surveys, and usability tests to deeply understand the workflows and regulatory needs of a diverse user base, including casino operators, employees, and compliance officers.
Accessibility-First Approach:
Led extensive accessibility audits to ensure full WCAG 2.1 and Section 508 compliance. Implemented high-contrast color schemes, keyboard navigation, and alt text to support inclusive design across all interfaces.Design System Alignment:
Maintained brand consistency by integrating approved color palettes, typography, and iconography, in close collaboration with the gaming industry’s internal branding teams.Streamlined Regulatory Workflows:
Designed advanced filtering, auditing, and reporting tools to support regulatory officers, enabling faster reviews of license applications and enhanced oversight of compliance data.Cross-Functional Collaboration:
Facilitated smooth handoff between design and development teams by delivering fully coded prototypes ready for integration into Angular environments, accelerating implementation timelines.Increased User Satisfaction & Efficiency:
Delivered intuitive, role-specific dashboards that reduced compliance errors, improved onboarding experiences, and received positive feedback from users across the gaming ecosystem.
