Designing Experiences That Drive Results
I craft accessible, user-centered digital products for fintech, SaaS, and regulated industries — transforming complexity into clarity.
Designing Experiences That Drive Results
I craft accessible, user-centered digital products for fintech, SaaS, and regulated industries — transforming complexity into clarity.
Designing Experiences That Drive Results
I craft accessible, user-centered digital products for fintech, SaaS, and regulated industries — transforming complexity into clarity.
Experienced Designer
As a Lead UX/UI and Product Designer, I bring 25+ years of experience designing intuitive, user-centered digital products across fintech, financial services, benefit management, and law enforcement sectors.
My expertise lies in leading design teams, building scalable design systems, and crafting accessible interfaces that meet WCAG 2.1 and Section 508 standards. With a strategic, data-informed approach, I consistently align user needs with business goals to deliver high-impact solutions.
Leadership & Impact
I’ve successfully led multidisciplinary design teams in Agile environments, collaborating closely with stakeholders, developers, and product managers to drive innovation. At Credit One Bank, I led a team of four designers and architected a 2,700+ component design system for a CASH Management system redesign that streamlined workflows and improved team efficiency. My leadership ensures that project timelines, task assignments, and design quality are aligned with enterprise objectives.
My leadership ensures that design not only delights users but delivers measurable ROI across enterprise initiatives.
I’ve successfully led multidisciplinary design teams in Agile environments, collaborating closely with stakeholders, developers, and product managers to drive innovation. At Credit One Bank, I led a team of four designers and architected a 2,700+ component design system for a CASH Management system redesign that streamlined workflows and improved team efficiency. My leadership ensures that project timelines, task assignments, and design quality are aligned with enterprise objectives.
My leadership ensures that design not only delights users but delivers measurable ROI across enterprise initiatives.
Design Philosophy
I thrive in fast-paced, problem-solving environments where design thinking and accessibility drive results.
Whether optimizing SaaS platforms, conducting hands-on user research, or mentoring junior designers, I focus on creating seamless, inclusive experiences. My work consistently improves usability, engagement, and user satisfaction - particularly within complex, highly regulated digital ecosystems.
I thrive in fast-paced, problem-solving environments where design thinking and accessibility drive results.
Whether optimizing SaaS platforms, conducting hands-on user research, or mentoring junior designers, I focus on creating seamless, inclusive experiences. My work consistently improves usability, engagement, and user satisfaction - particularly within complex, highly regulated digital ecosystems.
Case Studies
Case Studies
The following case studies is just a sample of the design work that I have created for enterprise level clients.
CASH Modernization Design System
As Lead UX/UI Designer, I led the redesign of Credit One Bank’s enterprise CASH Management system—an internal banking platform used to streamline financial operations and agent workflows. I architected and implemented a scalable, WCAG-compliant design system featuring over 2,700 reusable Figma components, improving design-to-development efficiency by 30% and agent task performance by 40%. The modernization delivered a unified, accessible experience across four internal teams, setting a new design standard for enterprise banking tools.
CASH Modernization Design System
Welcome to my collection of case studies, where strategy meets storytelling. Each project highlights my approach to solving complex design challenges combining research, collaboration, and iterative thinking to deliver impactful user experiences. From financial services to SaaS platforms and benefit management systems, these case studies showcase how I translate user needs and business goals into thoughtful, accessible, and scalable design solutions.
Explore the work to see how I’ve led cross-functional teams, improved workflows, and designed with purpose - always putting users first.
Nevada Gaming Control Board – Licensing System
For the Nevada Gaming Control Board, I designed a modern SaaS Licensing System to replace legacy, paper-based workflows used across the state’s regulatory departments. By developing an accessible, scalable design system with over 1,800 reusable components based on the U.S. Web Design System (USWDS), I transformed complex regulatory processes into an intuitive digital platform. The redesign improved workflow efficiency by 35%, reduced approval times by 25%, and set a new foundation for transparency and compliance in government-grade applications.
Nevada Gaming Control Board – Licensing System
For the Nevada Gaming Control Board, I designed a modern SaaS Licensing System to replace legacy, paper-based workflows used across the state’s regulatory departments. By developing an accessible, scalable design system with over 1,800 reusable components based on the U.S. Web Design System (USWDS), I transformed complex regulatory processes into an intuitive digital platform. The redesign improved workflow efficiency by 35%, reduced approval times by 25%, and set a new foundation for transparency and compliance in government-grade applications.
Nevada Gaming Control Board – Licensing System
For the Nevada Gaming Control Board, I designed a modern SaaS Licensing System to replace legacy, paper-based workflows used across the state’s regulatory departments. By developing an accessible, scalable design system with over 1,800 reusable components based on the U.S. Web Design System (USWDS), I transformed complex regulatory processes into an intuitive digital platform. The redesign improved workflow efficiency by 35%, reduced approval times by 25%, and set a new foundation for transparency and compliance in government-grade applications.
What co-workers say about me
Here's some kind words from fellow project team folks.
"A standout on our team!"
I've had the pleasure of working with Chris at Credit One Bank, and he’s been a standout on our team. Chris is an incredibly talented designer who knows how to balance creativity with practicality, even when things get hectic. One of the things I appreciate most about Chris is his knack for mentoring. He’s always ready to lend a hand or share his expertise, making him a go-to person for anyone needing guidance.
Sara Martin
Lead Product Designer
Credit One Bank
"Showed his professionalism and UX capabilities"
Chris and I worked together at Credit One Bank, and from the beginning, he showed his professionalism and UX capabilities. He profoundly understands user needs, clean UI, and how to work with components in a design system. He's a super talented and gifted designer; outside of design, he was a joy to work with. He always had a great attitude, was respectful, and had good energy and a smile. Any team would be lucky to have Chris on their team. I highly recommend him.
Jacob Olenick
Product Designer
Credit One Bank
"Takes pride in his work"
Chris can create a simple concept to complex with all the bells and whistles. Also he will give you an honest opinion on your current site if it is not doing the job for you. Chris takes pride in his work and Chris is one of those I would recommend to clients. A true "Geek" Chris knows his product and the industry. His flaw... works 24/7!
Ron Hanson
Marketing Guru
"Works towards practical solutions"
Chris is very knowledge about sound, sane UX/UI design. He was very positive, contributing much to meetings. He possesses a creative mind and works towards practical solutions. He works well under pressure.
Sean Findlay, MBA
Senior Developer
Nevada Gaming Control Board
"A standout on our team!"
I've had the pleasure of working with Chris at Credit One Bank, and he’s been a standout on our team. Chris is an incredibly talented designer who knows how to balance creativity with practicality, even when things get hectic. One of the things I appreciate most about Chris is his knack for mentoring. He’s always ready to lend a hand or share his expertise, making him a go-to person for anyone needing guidance.
Sara Martin
Lead Product Designer
Credit One Bank
"Showed his professionalism and UX capabilities"
Chris and I worked together at Credit One Bank, and from the beginning, he showed his professionalism and UX capabilities. He profoundly understands user needs, clean UI, and how to work with components in a design system. He's a super talented and gifted designer; outside of design, he was a joy to work with. He always had a great attitude, was respectful, and had good energy and a smile. Any team would be lucky to have Chris on their team. I highly recommend him.
Jacob Olenick
Product Designer
Credit One Bank
"Takes pride in his work"
Chris can create a simple concept to complex with all the bells and whistles. Also he will give you an honest opinion on your current site if it is not doing the job for you. Chris takes pride in his work and Chris is one of those I would recommend to clients. A true "Geek" Chris knows his product and the industry. His flaw... works 24/7!
Ron Hanson
Marketing Guru
"Works towards practical solutions"
Chris is very knowledge about sound, sane UX/UI design. He was very positive, contributing much to meetings. He possesses a creative mind and works towards practical solutions. He works well under pressure.
Sean Findlay, MBA
Senior Developer
Nevada Gaming Control Board
"A standout on our team!"
I've had the pleasure of working with Chris at Credit One Bank, and he’s been a standout on our team. Chris is an incredibly talented designer who knows how to balance creativity with practicality, even when things get hectic. One of the things I appreciate most about Chris is his knack for mentoring. He’s always ready to lend a hand or share his expertise, making him a go-to person for anyone needing guidance.
Sara Martin
Lead Product Designer
Credit One Bank
"Showed his professionalism and UX capabilities"
Chris and I worked together at Credit One Bank, and from the beginning, he showed his professionalism and UX capabilities. He profoundly understands user needs, clean UI, and how to work with components in a design system. He's a super talented and gifted designer; outside of design, he was a joy to work with. He always had a great attitude, was respectful, and had good energy and a smile. Any team would be lucky to have Chris on their team. I highly recommend him.
Jacob Olenick
Product Designer
Credit One Bank
"Takes pride in his work"
Chris can create a simple concept to complex with all the bells and whistles. Also he will give you an honest opinion on your current site if it is not doing the job for you. Chris takes pride in his work and Chris is one of those I would recommend to clients. A true "Geek" Chris knows his product and the industry. His flaw... works 24/7!
Ron Hanson
Marketing Guru
"Works towards practical solutions"
Chris is very knowledge about sound, sane UX/UI design. He was very positive, contributing much to meetings. He possesses a creative mind and works towards practical solutions. He works well under pressure.
Sean Findlay, MBA
Senior Developer
Nevada Gaming Control Board
Experienced Designer
As a Lead UX/UI and Product Designer, I bring 25+ years of experience designing intuitive, user-centered digital products across fintech, financial services, benefit management, and law enforcement sectors.
My expertise lies in leading design teams, building scalable design systems, and crafting accessible interfaces that meet WCAG 2.1 and Section 508 standards. With a strategic, data-informed approach, I consistently align user needs with business goals to deliver high-impact solutions.
Leadership & Impact
I’ve successfully led multidisciplinary design teams in Agile environments, collaborating closely with stakeholders, developers, and product managers to drive innovation. At Credit One Bank, I led a team of four designers and architected a 2,700+ component design system for a CASH Management system redesign that streamlined workflows and improved team efficiency. My leadership ensures that project timelines, task assignments, and design quality are aligned with enterprise objectives.
My leadership ensures that design not only delights users but delivers measurable ROI across enterprise initiatives.
Design Philosophy
I thrive in fast-paced, problem-solving environments where design thinking and accessibility drive results.
Whether optimizing SaaS platforms, conducting hands-on user research, or mentoring junior designers, I focus on creating seamless, inclusive experiences. My work consistently improves usability, engagement, and user satisfaction - particularly within complex, highly regulated digital ecosystems.
Let's chat!
Interested in working together or have a question about my work? I’d love to hear from you. Whether you're looking for a UX/UI designer for your next project, want to collaborate, or just want to connect, feel free to reach out. You can contact me through my contact form or email me directly. I’ll get back to you as soon as I can.
You can also find me on LinkedIn at LinkedIn.com/in/chrisjpopp
You can also find me on LinkedIn at LinkedIn.com/in/chrisjpopp
Case Studies
The following case studies is just a sample of the design work that I have created for enterprise level clients.
CASH Modernization Design System
As Lead UX/UI Designer, I led the redesign of Credit One Bank’s enterprise CASH Management system—an internal banking platform used to streamline financial operations and agent workflows. I architected and implemented a scalable, WCAG-compliant design system featuring over 2,700 reusable Figma components, improving design-to-development efficiency by 30% and agent task performance by 40%. The modernization delivered a unified, accessible experience across four internal teams, setting a new design standard for enterprise banking tools.
CASH Modernization Design System
As Lead UX/UI Designer, I led the redesign of Credit One Bank’s enterprise CASH Management system—an internal banking platform used to streamline financial operations and agent workflows. I architected and implemented a scalable, WCAG-compliant design system featuring over 2,700 reusable Figma components, improving design-to-development efficiency by 30% and agent task performance by 40%. The modernization delivered a unified, accessible experience across four internal teams, setting a new design standard for enterprise banking tools.
Nevada Gaming Control Board – Licensing System
For the Nevada Gaming Control Board, I designed a modern SaaS Licensing System to replace legacy, paper-based workflows used across the state’s regulatory departments. By developing an accessible, scalable design system with over 1,800 reusable components based on the U.S. Web Design System (USWDS), I transformed complex regulatory processes into an intuitive digital platform. The redesign improved workflow efficiency by 35%, reduced approval times by 25%, and set a new foundation for transparency and compliance in government-grade applications.
Nevada Gaming Control Board – Licensing System
For the Nevada Gaming Control Board, I designed a modern SaaS Licensing System to replace legacy, paper-based workflows used across the state’s regulatory departments. By developing an accessible, scalable design system with over 1,800 reusable components based on the U.S. Web Design System (USWDS), I transformed complex regulatory processes into an intuitive digital platform. The redesign improved workflow efficiency by 35%, reduced approval times by 25%, and set a new foundation for transparency and compliance in government-grade applications.